Essential Functions and Tasks: -Models and instills leadership and accountability to Premier Service staff through active performance management, coaching and development plans, and team meetings. -Executes and communicates the credit union\'s direction and vision to staff. -Partners with Premier Program Manager to develop products and programs for the Premier Service Center. -Leads and trains Premier Service staff to meet or exceed credit union, branch, and individual goals set by senior management. -Seeks opportunities to grow the Premier Service Center and Premier Program assets and membership through community outreach, networking, and business development. -Leads regular sales, service, and operational meetings and trainings to Premier Service staff. ----Ensures new and updated policies and procedures are communicated to Premier Service staff. -Engages with members of all financial backgrounds to understand their varying needs and provides personalized services for their financial goals. Recommends products and provides various member services, including but not limited to savings and checking programs, opening new accounts, CDs, approving checks, taking loan applications, interviewing members, providing disclosures, conducting credit checks, and ensuring documentation is complete. -Handles and oversees daily operations of both Premier Service Centers, including ITM balancing, negotiable items, and audits. -Ensures Premier Service Center compliance with security and control policies and procedures. --Responsible for satisfactory internal audits and operational soundness. -Utilizes tact and experience-based knowledge to resolve escalated member situations by explaining specific policies and products while representing the credit union in a professional manner and maintaining positive member relations. -Understands and complies with federal and state regulations relating to financial products and services as well as the credit union\'s policies and procedures and regulations pertaining to the Bank Secrecy Act (BSA). -All other duties as assigned.