Earn a sign-on bonus when you join our FCN team as a Patient Services Representative!

• Full-time (0.75 - 1.0 FTE) - $1,000
• Part-time (0.5 - 0.74 FTE) - $500

Title: Patient Services Representative Location: Several openings in our clinics which are located in Whatcom and Skagit County. Please visit our website https://www.familycarenetwork.com/careers/{rel="nofollow"} for all our openings.

Compensation: The full wage range is $18.55 - $26.30 per hour. Placement within the wage range is determined by the candidate's relevant experience.

Bonus Programs: Candidates are eligible to receive a Sign-on Bonus of $1,000 when accepting a full-time position (0.75-1.0 FTE) or $500 when accepting a part-time position (0.5-0.74 FTE). Employees are eligible annually to participate in discretionary bonus programs, as determined by FCN, which include the Years-of-Service bonus program, the Quality Performance bonus program, and the Performance Recognition bonus program.

Essential Functions: This position is responsible for the daily administrative functions of the clinic, acting to support patients while adhering to company policies and standards. Duties are site-specific and may involve all or some of the following: reception, medical records, switchboard, referrals, and scheduling.

We are looking for a qualified, motivated individual with a passion for family medicine who can:

• Communicate effectively
• Provide excellent customer service
• Effectively manage patient flow
• Respond to patient questions and/or concerns in a calm and helpful manner
• Accurately enter and review patient data in the EMR
• Prioritize and multitask on multiple projects with frequent interruptions

Essential Knowledge, Skills and Abilities:

• Ability to establish lasting and effective employee relationships in a team environment
• Proficiency in using standard computer and office equipment
• Good spelling, grammar, typing, data entry, and phone skills
• Ability to maintain patient privacy and confidentiality
• Ability to adapt to process and procedure changes
• Ability to thrive and grow in a fast-paced, learning environment
• Medical office experience is helpful, but not required
• Bilingual a plus

*Company Information: *As an independent, locally owned, physician-run network of family medicine doctors, we are passionate about our community's well-being. We take the time to build strong, long-term relationships with our patients and our employees. We have 11 clinics and 3 urgent care centers in Whatcom and Skagit County, in a beautiful corner of northwest Washington where the mountains meet the sea. 

Family Care Network Benefits:

Our health benefit programs are designed to take care of you and your family, offering flexibility and quality care.

• Our health benefits include: two medical plan options, a flexible dental benefit including orthodontia, vision coverage, Employee Assistance Plans, Flexible Spending Account program and Life/AD&D, Hospital and Accident insurance plans. Benefit eligibility is determined based on the full or part-time status of the position.

At FCN, we value the importance of time away from work for leisure, health and well-being. Staff members accrue a generous Paid Time Off (PTO) program for vacation and short-term healthcare needs as well as an Extended Illness Bank (EIB).

Our PTO and EIB benefits begin accruing from the first day of employment and employees are eligible to take paid time off after 60 days of employment. An employee accrues PTO at a rate based upon the number o