Administrative Support Technician

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Administrative Support Technician

Salary

$3,808.51 - $5,103.81 Monthly

Location

Bend, OR

Job Type

Regular, full time, full benefits

Job Number

2024-00061

Department

Health Services

Opening Date

04/26/2024

Closing Date

5/12/2024 11:59 PM Pacific

Bargaining Unit

AFSCME

• Description

• Benefits

• Questions

Summary

ABOUT THE DEPARTMENT:

Deschutes County Health Services supports over 400 staff in Behavioral and Public Health programs working to promote and protect the health and safety of the community in a broad variety of community-based settings.

This position is part of Administrative Services, which ensures DCHS has the facilities, resources, and support necessary to provide the highest quality of service to clients, customers, and the community through planning, consultation, implementation, analysis, and review.

Hear from staff about our workplace here. (https://vimeo.com/683937354/cce8815902)

ABOUT THE COUNTY:

We know where you choose to live, work and play matters. Deschutes County is one of the largest employers in Central Oregon and the largest municipal government in the region. Our dedicated and passionate workforce of more than 1,200 employees provide County services in a number of departments, divisions, and offices.

Located in the heart of Central Oregon, between the towering Cascade Mountain Range to the west and the high desert plateau to the east, Deschutes County is the outdoor recreation capital of Oregon. We enjoy a renowned quality of life, with big-city opportunities and small-town neighborhoods.

We hope you’ll consider joining our talented team.

ABOUT THE JOB:

This position provides administrative support to Behavioral Health teams and clinicians serving the public. The administratrive support technician is responsible for performing a variety of administrative tasks that require intermediate computer and interpersonal skills. Duties include, clerical, technical, using an Electronic Health Records (EHR) system to enter, validate and view client information associated with the services that are provided. Greeting and checking in Behavioral Health clients, answering phones, faxing, emailing and making appointments in EPIC, processing applications for service, updating demographics, insurance and billing; and communicating with other departments (Billing, Medical Records). This position will work in a fast-paced, multitasking environment that includes frequent contact with clients in person and on the phone. The incumbent will receive training and be expected to routinely complete knowledge checks to insure policies and procedures are accurately attained and sustained.

Part of this position's responsibility is covering different clinics including the Redmond and La Pine clinics. The schedule may also vary depending on the clinic that is being covered that day.

Key Responsibilities:

• Establish and maintain effective working relationships with the public, Administration, and other employees at all times.

• Prioritize, organize and carry out assignments and special projects in a timely and professional fashion with basic supervision.

• Initiate and produce correspondence and documents in standardized formats using word-processing equipment.

What You Will Bring:

Knowledge of or experience with:

• General office procedures and methods.

• Modern office equipment and software including processing, spreadsheets, databases, and electronic mail.

• English language usage, grammar, spelling and punctuation.

• HIPAA requirements related to client health records.

Skill in:

• Ability to participate in trainings for extended periods of time, retain information and demonstrate an ability to accurately implement policies and procedures with limited supervision.

• Maintain confidentiality.

• Proficiently operate a 10-key.

• Enter data and numerical information into a computer system with speed and accuracy, and maintain electronic records, files and databases

• Prepare detailed reports.

• Work independently as well as in a team setting.

• Communicate effectively both verbally and in writing.

• Work effectively in a multi-task environment with multiple deadlines.

• Be flexible in working at different locations and taking on necessary tasks as needed.

*This posting is not meant to be an all-inclusive list of duties and responsibilities, but rather constitutes a general definition of the position's scope and function.

Notification to all candidates will be sent viaemail and/or text only. Please opt in for text messaging or check your email and your Governmentjobs.com account for application status.

Review the full job description by clickingHERE. (https://www.governmentjobs.com/careers/deschutes/classspecs)

Compensation

$3,808.51 to $5,103.81 per month for an 172.67 hour work month. Excellent benefit package when eligible. This union-represented position is available immediately.

BENEFITS:

Our robust health plan is offered at a minimal cost of $95 per month for employee only or $116 per month for employee plus dependents, which includes an innovative on-site clinic, pharmacy, and wellness and wellbeing services. Additionally, we include life insurance, retirement (PERS), generous paid time-off (14-18 hours/month to start, pro-rated for part-time), holidays, and professional development opportunities. Please clickHERE (https://www.deschutes.org/sites/default/files/fileattachments/human_resources/page/682/2024_deschutes_county_benefits_guide_-_final.pdf) for full benefit details.

Minimum Qualifications

• High school diploma or GED equivalent;

• AND two years of administrative support experience;

• OR any equivalent combination of training, education, and experience that provides the required skills and knowledge to perform the job.

Preference will be given for:

• Bilingual in English and Spanish.

• Knowledge of Microsoft Office products including WORD and EXCEL.

• Knowledge of EHR software, specifically the EPIC/OCHIN platform.

Necessary Special Requirements

The employment offer will be contingent upon pre-employment screening for criminal history and controlled substances (NOTE: Positive test results for marijuana use may result in rescission of a contingent offer of employment). These screenings must be completed with satisfactory findings in order for a formal offer of employment to be extended.

Physical Requirements

Must have the ability to work in an office that is environmentally controlled; possess sufficient hand coordination to perform keyboarding and data entry; arm/hand movements to retrieve work materials and operate a variety of general office equipment. The position is frequently required to sit, walk, stoop, bend, kneel, reach, stand, grasp, talk, hear, see, and lift up to 10 pounds.

Deschutes County is proud to be an equal opportunity employer. We strive to build an inclusive environment that encourages, supports, and represents the diverse voices and needs of our communities. All are encouraged to apply - we welcome diverse perspectives and experiences.

If you are a veteran and would like to apply for Veterans' Preference, please click HERE (https://www.deschutes.org/hr/page/veterans-preference-information-and-instructions) for information.

Excellent County benefit package when eligible.

Deschutes County offers eligible employees a comprehensive health care package that covers medical, prescription, dental, and vision coverage at a minimal cost of $95 per month for employee only or $116 per month for employee plus dependents. Coverage becomes effective the first of the month following 1 month of employment. Included in the health care package is the Deschutes Onsite Clinic (DOC), which provides a wide range of health, wellness, and primary care services to employees and their dependents. The DOC offers convenient hours and no out-of-pocket costs to patients. The DOC Pharmacy is a full service pharmacy available to employees and dependents to have their prescriptions filled at a discounted co-pay. In addition to the health care package, Deschutes County provides a generous and comprehensive benefits program to eligible employees.

Employer paid benefit offerings include:

• Life Insurance for employee and dependents

• Accidental Death and Dismemberment Insurance

• Long-term Disability Insurance

• Employee Assistance Program

• Retirement Program through Oregon PERS

• Time Management Leave

Employee paid voluntary benefit offerings include:

• 125 Flexible Spending Program

• 457 Deferred Compensation Program

• Supplemental Life and Accident Insurance

To learn more about Deschutes County's generous benefit offerings, please visitwww.deschutes.org/hrand click on Employee Benefits.

01

This position requires a High school diploma or GED equivalent; AND two years of administrative support experience; OR any equivalent combination of training, education, and experience that provides the required skills and knowledge to perform the job. Do you meet the qualifications as listed above?

• Yes

• No

  02

  Please describe how you meet the qualifications for this position as listed above.

  03

  Preference will be given for bilingual in English and Spanish. Do you speak and/or write in English and Spanish?

• No.

• Yes, I speak English and some Spanish.

• Yes, I speak English and Spanish fluently.

• Yes, I speak and write in English and Spanish.

  04

  Preference will be given for experience working with Microsoft Office products including Word and Excel. Do you have experience working with Microsoft Word and Excel?

• Yes

• No

  05

  If yes, please describe your experience working with Microsoft Office products including Word and Excel.

  06

  Preference will be given for previous experience working with an Electronic Health Records System (EHR), specifically, ROCS (Record of Client Services). Do you have experience working with an Electronic Health Records system (EHR)?

• Yes

• No

  07

  If yes, please describe this experience in detail.

  08

  Please describe how do you perform under stressful situations?

  09

  What do you know about Health Insurance Portability Accountability Act, commonly referred to as HIPAA?

  10

  Are you able to meet the requirements of the position with or without accommodation

• Yes

• No

  Required Question

Agency

Deschutes County Human Resources

Address

1300 NW Wall Street Suite 201Bend, Oregon, 97703

Phone

(541) 388-6553

Website

https://www.deschutes.org/jobs

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