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Job Information

Sutter Health PBX Operator in Berkeley, California

Position Overview:

Position Summary:

Receive and dispatch incoming calls through the PBX console in an expedient, accurate, and professional manner. Respond to emergency alarms. Utilize pagers and overhead paging as appropriate.

Qualifications:

Minimum Job Requirements :

Education:

High school diploma or general education degree.

Experience:

  • Two years experience with the main/primary job function as a PBX Telephone Operator or Call Center Representative.

  • Ability to type 35wpm

  • Two years experience with Windows, Microsoft Office, Outlook, and Internet Explorer

  • Experience in medical/healthcare field desirable.

Knowledge:

  • Medical terminology desirable

  • Good ability to spell common words/names

License, certification, and/or registration requirements

NA

Special Skills and/or Equipment Used:

  • Excellent customer service skills, demonstrating friendliness, empathy, compassion, and courtesy.

  • Effective communication skills.

  • Tone of voice must be clear, must use appropriate non-slang vocabulary

  • Active listening skills.

  • Individuals applying for Casual positions must demonstrateexcellent availability to work, maintaining availability for at least half the shifts during a week.

Organization: Alta Bates Summit Medical Center

Employee Status: Regular

Employee Referral Bonus: No

Benefits: No

Position Status: Non-Exempt

Union: No

Job Shift: Variable

Shift Hours: 8 Hour Shift

Days of the Week Scheduled: Varied Days

Weekend Requirements: Every Weekend

Schedule: Per Diem

Hrs Per 2wk Pay Period: 0.01

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.

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