Patient Access Liaison - Evening Shift - Putnam Hospital

Location: Carmel, NY, United States

Requisition ID: 32846

Salary Range: 16.00 - 29.51 HOURLY

Work Shift: M-F, 3-11:30pm, 1wknd per month + holiday rotation

FT/PT/PD: FULL-TIME

Exempt/Non-Exempt: Non-Exempt

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Description

Nuvance Health is a network of convenient hospital and outpatient locations — Danbury Hospital, New Milford Hospital, Norwalk Hospital, and Sharon Hospital in Connecticut and Northern Dutchess Hospital, Putnam Hospital Center, and Vassar Brothers Medical Center in New York — plus multiple primary and specialty care physician practice locations including The Heart Center and non-acute care affiliates.

Summary:

Facilitate patient flow through the system from scheduling through check-in so patients have a "one touch" registration/scheduling experience. Obtain demographic and financial information to ensure accurate patient identification and identify and secure appropriate payment sources. Registration functions, insurance eligibility verification, patient liability collection, scheduling and admitting duties. Provide estimates and receive/process patient financial liability payments.

Responsibilities:

• Greet patients and/or physicians, staff, co-workers, and guests promptly and professionally. Check patients in and provide direction based on appointment location, financial clearance, and counseling status. Acknowledge and assist patient with special needs and respect confidentiality.

• Respond to telephone calls according to established customer service standards. Provide requested information to callers. When assigned to scheduling, contribute to reduction of abandoned call rate, length of calls, and average speed answered through use of best practices and workflow improvements.

• Perform accurate search/selection of patient within the hospital system using the Patient Identification procedure to maintain the integrity of the Electronic Master Patient Index (EMPI) and to ensure accuracy of patient identification.

• Accurately establish and schedule appointments for services with patients directly or physician offices following the designated protocols of the scheduling systems and clinical EMRs. May initiate contact with patients to obtain additional information or confirm scheduled appointments.

• Registration functions, enter accurate and complete demographic and financial information to aid in securing payment for services rendered.

• Perform insurance eligibility verification and execute payor requirements. Initiate eligibility transactions via email, contacting the payor to obtain billing information and authorization and scripts for service.

• Provide estimates for services, when appropriate, communicate and actively solicit patient liability.

• Enter testing orders in the appropriate system, when necessary. Understanding of coding, procedural protocols, and the charge description master.

• Obtain signatures for all required organization, state and federal consents and / or notifications.

Requirements:

• HS Diploma or GED and two years of job-related experience

• Associate's degree and six months of job-related experience, preferred

• Basic MS Excel, Outlook, Teams, and Word skills as well as customer service and organizational skills

• Willing to obtain National Association of Healthcare Access Management (NAHAM) certification after one year of service

Location: Putnam County Hospital, 670 Stoneleigh Avenue, Carmel, NY

Work Type: Full-Time

Standard Hours: 40.00/Evenings

Work Shift: M-F, 3-11:30pm + 1wknd.mo. + holiday rotation

Department: Patient Access

Exempt: No

Grade: UN3

Salary Range:

$20.08/hour

Working Conditions:

• Significant manual skills/motor coordination & finger dexterity

• Sedentary/light effort, may exert up to 10 lbs. force

• Some exposure to dirt, odors, noise, human waste, etc.

• Some occupational risk

EOE including disability/veterans

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to assure that you are considered for current or future opportunities.

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