Offering a generous new hire total compensation package which includes, but is not limited to:

• Paid time off, holiday pay, 401K, medical, dental, vision, life, disability, license reimbursement and continuing education funds.

In addition to regular Patient Care Advocate (CA) duties, the Care Advocate Lead provides quality customer service through the coordination of patient flow and effective communication with patients, doctors, practice managers and clinic staff. The Care Advocate Lead helps to strengthen the therapeutic alliance between clinicians and patients by supporting provider recommendations, interventions, prescriptions and recalls. Working in collaboration with management in developing and maintaining office efficiencies and serves as a mentor and coach in providing feedback and direction for the care advocate team. The Lead also proposes and implements ideas for best practices as it relates to office efficiencies, patient care and strategic goals. The Lead will have responsibilities over Patient Care Advocates and is responsible for personal professional development as well as the team’s development.

• Coordinate the day-to-day activities, provide input to management on various matters such as performance evaluations, participate in panel interviews, staffing and scheduling, training, and have disciplinary input.

• Order front office supplies and coordinate with back office teams to complete orders and ensure costs meets budget requirements.

• Lead regular scheduled CA meetings; participate in all office meetings; organize team building events.

• Serve as a mentor for other CAs in acquiring new skills and knowledge; provide feedback and direction to ensure the patient experience is maintained at the highest level at all times.

• Support management by ensuring teams provide high standards of patient care at all times; provide recommendations to improve quality of patient care, assisting with difficult patient conversations

• Support management by providing input and feedback on various matters regarding CAs, such as annual reviews, employee counseling, staffing, scheduling, interviewing, and hiring.

• Serve as patient product “expert” by educating others and staying up-to-date on supplies and sales.

• Serve as subject matter expert in the utilization of our Complaint Management System in order to timely document patient incidents.

Job Qualifications

High school diploma or equivalent required, post-secondary coursework is desirable with a minimum of two years company experience OR equivalent combination of education and experience which will provide the ability to perform the essential functions of the position.

• Flexibility to travel to other WDG locations within a reasonable range as described in our Travel Policy as needed based on business need.

• Strong computer skills including Microsoft Windows applications, and experience with electronic medical or dental records system.

• Cash handling and payment procedures

• Excellent customer service skills; ability to manage conflict; identify alternative means of communication as needed; and communicate effectively and professionally with patients and team members.

• Medical/Dental clinic or healthcare experience desirable, including strong knowledge of HIPAA compliance procedures.

• Strong interpersonal skills

• Strong organizational skills with ability to prioritize and meet deadlines. Strong attention to details and producing accurate work.

• Working knowledge of dental terminology, risk factors, diagnosis, treatment plans and recalls.

Company Overview

We provide:

• A stable, dentist-owned private company with an eye on the future.

• Excellent benefits including:

• Paid time off

• 401k $1 for $1 match up to 5% of your compensation or the IRS limit for 401(k) contributions, whichever comes first

• Medical, dental, life and disability insurances

• Tuition reimbursement

• A culture of inclusivity and respect in line with our core values of health, compassion, innovation and integrity.

• Supportive community outreach dollars and encouragement to volunteer.

• Thorough employee orientation and onboarding.

We are:

• A provider and employer of choice in the Northwest for 50 years.

• Dental insurance + providers in over 50 general and specialty offices in OR, WA and ID.

• Dedicated to proactive care to facilitate the best possible outcomes.

Willamette Dental Group is an equal opportunity employer.

We evaluate qualified candidates without regard to race, color, religion, sex, national origin, veteran status and other protected characteristics.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position’s scope and function in the company.

This position may be exposed to PHI in the course of his/her duties, and will handle protected information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

High school diploma or equivalent required, post-secondary coursework is desirable with a minimum of two years company experience OR equivalent combination of education and experience which will provide the ability to perform the essential functions of the position.

• Flexibility to travel to other WDG locations within a reasonable range as described in our Travel Policy as needed based on business need.

• Strong computer skills including Microsoft Windows applications, and experience with electronic medical or dental records system.

• Cash handling and payment procedures

• Excellent customer service skills; ability to manage conflict; identify alternative means of communication as needed; and communicate effectively and professionally with patients and team members.

• Medical/Dental clinic or healthcare experience desirable, including strong knowledge of HIPAA compliance procedures.

• Strong interpersonal skills

• Strong organizational skills with ability to prioritize and meet deadlines. Strong attention to details and producing accurate work.

• Working knowledge of dental terminology, risk factors, diagnosis, treatment plans and recalls.

In addition to regular Patient Care Advocate (CA) duties, the Care Advocate Lead provides quality customer service through the coordination of patient flow and effective communication with patients, doctors, practice managers and clinic staff. The Care Advocate Lead helps to strengthen the therapeutic alliance between clinicians and patients by supporting provider recommendations, interventions, prescriptions and recalls. Working in collaboration with management in developing and maintaining office efficiencies and serves as a mentor and coach in providing feedback and direction for the care advocate team. The Lead also proposes and implements ideas for best practices as it relates to office efficiencies, patient care and strategic goals. The Lead will have responsibilities over Patient Care Advocates and is responsible for personal professional development as well as the team’s development.

• Coordinate the day-to-day activities, provide input to management on various matters such as performance evaluations, participate in panel interviews, staffing and scheduling, training, and have disciplinary input.

• Order front office supplies and coordinate with back office teams to complete orders and ensure costs meets budget requirements.

• Lead regular scheduled CA meetings; participate in all office meetings; organize team building events.

• Serve as a mentor for other CAs in acquiring new skills and knowledge; provide feedback and direction to ensure the patient experience is maintained at the highest level at all times.

• Support management by ensuring teams provide high standards of patient care at all times; provide recommendations to improve quality of patient care, assisting with difficult patient conversations

• Support management by providing input and feedback on various matters regarding CAs, such as annual reviews, employee counseling, staffing, scheduling, interviewing, and hiring.

• Serve as patient product “expert” by educating others and staying up-to-date on supplies and sales.

• Serve as subject matter expert in the utilization of our Complaint Management System in order to timely document patient incidents.