Responsibilities:

• Make sure patients feel welcome as soon as they walk in the door by delivering quality and compassionate care

• Answer incoming calls, take messages, and complete outreach to patients in a courteous and professional manner

• Be responsible for obtaining and filing patients' charts, and assisting our patients as needed

• Maintain the daily operations of the office by following standard operating procedures and guidelines

• Contribute to team effort by smoothly transitioning into daily roles as needed

• Protect patient's privacy by maintaining confidentiality of personal information (HIPAA compliant)

• Navigate through NextGen to access and provide patient information

• Maintain compliance by contacting patients to confirm appointments

• Respond to inquiries, resolves risen issues, collect co pays and schedule patient appointments

• Responsible for the opening and closing procedures of the office as needed

• Assist in comforting the patients and maintaining the reception area

• Other administrative tasks as needed

Knowledge and Experience

• 1+ years of relevant medical administrative experience, preferred

• Experience with medical insurance/verification is a plus

• Knowledge of medical terminology & procedures, and the ability to intelligently and confidently converse with patients and referring doctors regarding treatment is preferred

• Experience with EMR, preferred

• Strong computer knowledge and windows program including Microsoft word/excel

Skills and Abilities

• Bilingual (English/Spanish) Required

• Excellent verbal and written communication

• Ensuring a great patient experience by delivering outstanding customer service

• Exceptional organizational and time-managements skills - the ability to multi-task is a must

• Adaptability and flexibility while working in a fast-paced environment

• Problem-solving ability and aptitude

• Outcome-focused, with an ability to work under pressure

• A solution-oriented mindset

• A strong sense of urgency and focus in accomplishing tasks

Minimum Salary: 17 Maximum Salary: 17 Salary Unit: Hourly