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Sutter Health AIM Clinical Program Support Specialist (LVN) in Fairfield, California

Position Overview:

On any given day, Sutter Care at Home (SCAH) touches the lives of thousands of individuals by bringing health care directly to our patient's home - where most people chose to receive their care.Sutter Care at Home is one of the largest not-for-profit home health care and hospice agencies in Northern California. Founded in 1906, SCAH is committed to compassion and excellence through home health care, hospice, home medical equipment and respiratory care, home infusion therapy, private and geriatric care, Lifeline medical alert services and community flu and wellness programs. Serving more than 150,000 patients in 23 counties each year, Sutter Care at Home clinicians partner with our patients for better health.Through competitive wages and benefits, flexible schedules, innovative care models, new technologies, and tuition reimbursement - Sutter Care at Home strives to be your "employer of choice."

  • The AIM Clinical Program Support Specialist (CPSS) supports the Advanced Illness Management (AIM) Program with clinical and non-clinical administrative and operational program functions such as:

  • Tracking AIM referrals

  • Processing patient enrollments

  • Running operational or system level reports to support key program functions and data quality management requirements

  • Interacting with referral sources and local AIM staff to ensure timely and effective care coordination

  • Scheduling patient visits

  • Reconciling AIM patient census

  • Supporting coordination of patient care among segments of the AIM program

  • Transcribing clinical notes between electronic health records

  • Performing chart audits

  • The AIM CPSS works closely with AIM PSS, branch staff and leadership, HH intake and scheduling teams, referral sources, and Sutter Health affiliates to ensure service excellence to all internal and external customers of the AIM Program

The AIM CPSS reports to the AIM Program Support Supervisor



Highschool diploma required. AA in nursing preferred. Current valid California LVN licensure or higher. Current BCLS/CPR certification is required. Valid California driver's license with proof of auto insurance.


  • Required:

  • Minimum 1 year experience working in a healthcare environment

  • Experience using electronic health records; navigating and documentation

  • Preferred:

  • 2 years experience working in a healthcare environment

  • Experience working in Home Health/Hospice/Palliative Care


  • Required

  • Basic knowledge of medical terminology


  • Required

  • Strong interpersonal and customer service skills

  • Strong problem solving abilities

  • Strong commitment to teamwork and customer service both internally and externally

  • Proven data entry and general computer skills; Email, WORD, Excel

  • Ability to handle sensitive issues, conflict with or among others

  • Ability to effectively plan, organize and prioritize work

  • Ability to maintain a positive and professional image

Organization: Sutter Care at Home

Employee Status: Regular

Employee Referral Bonus: No

Benefits: Yes

Position Status: Non-Exempt

Union: No

Job Shift: Day

Shift Hours: 8 Hour Shift

Days of the Week Scheduled: Monday-Friday

Weekend Requirements: None

Schedule: Full Time

Hrs Per 2wk Pay Period: 80

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.