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Sutter Health Call Center Representative in Fairfield, California

Position Overview:

The Call Center Representative is first point of contact for services related to scheduling an appointment with or sending a message to clinicians across care center sites. This position requires enhanced customer service and communication skills. The Call Center representative must also have computer skills (e.g. Microsoft Office, IDX and Internet), detailed data collection and comprehensive knowledge of various insurance types (i.e. HMO, PPO, EPO etc). Customer-related services includes but is not limited to; interviewing patients to obtain appropriate demographic information, pre-verification of financial status of each patient, and any additional data recording and input as required by the department/practice (e.g. scheduling protocols and practitioner availability). The representative must be able to communicate, written or verbal, effectively with patients, physicians, and all levels of members associated with the organization. In addition, the representative must conduct job responsibilities in accordance with the Company's Code of Business Conduct, department policies and procedures and appropriate professional standards and applicable state/federal laws. The representative is to exercise discretion and some independent judgment in making decisions while accepting daily direction from their direct supervisor/manager.




High school diploma or equivalent is required.

College business courses preferred.


Related experience equivalent to 2-4 years preferably in a medical setting.


Strong written and verbal communications skills required.

Knowledge of medical group practice management systems and PC skills.

Knowledge and understanding of insurance and managed care requirements.

Medical terminology preferred.

Special Skills/Equipment:

Demonstrate computer word-processing and data based skills required.

Demonstrate experience with Microsoft Office and Windows software preferred.

Excellent organizational skills and attention to detail is required.

Outstanding customer service and listening skills.

Ability to promote teamwork within the organization.

Professional business image according to policy.

Organization: Sutter Medical Foundation - West

Employee Status: Regular

Employee Referral Bonus: No

Benefits: Yes

Position Status: Non-Exempt

Union: No

Job Shift: Day

Shift Hours: 4 Hour Shift

Days of the Week Scheduled: Monday-Friday

Weekend Requirements: None

Schedule: Part Time

Hrs Per 2wk Pay Period: 48

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.