Patient & Family Advocate Holyoke Medical Center ? Patient Experience Holyoke, MA Support ServicesPart Time, 16, varying shifts, Friday - Sunday (5-6 hours daily) Req # 9239 The Patient and Family Advocate role falls under the Quality department, whose mission is making sure that our patients are receiving the best quality of care, and all safety protocols are in place. This role consists of rounding and interviewing patients in their rooms, with questions focusing on the quality of care they have been receiving. Our questions focus on how the patients feel their experience has been, addressing their concerns, completing basic safety checks, cleanliness of rooms and their overall hospital experience. Our goal is to provide excellent customer service to each patient, and address any concerns the patient has in real time. This position works closely with our nursing staff, case managers and leadership advocating for our patients and their families. This position advocates for all patients and their families as we work with all areas of the hospital staff, making their stay a positive experience. Minimum Requirements:. Minimum of three (3) - five (5) years of customer service experience Ability to move in a fast and paced environment Demonstrated Problem-solving skills Strong team player Proficient with Microsoft & Google products High School Degree or equivalent required Bilingual(spanish speaking) preferred We offer a competitive salary & benefit package, including: Low cost health insurance (no deductible for services at Holyoke Medical) Comprehensive dental and vision insurance Flexible Spending and Dependent Care Plans Employer paid disability and life insurance Retirement Plan (403b) w/matching contribution Up to \$7000 in degree/tuition reimbursement Free onsite parking Voluntary benefits (Colonial products, Legal, and Pet Insurance) In House Pharmacy On Site Fitness Center & Relaxation room