Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Essential Functions:

• Lead day-to-day training and assist with onboarding activities for Onsite new hires.

• Support in delivering refresher training for Onsite.

• Establish and enforce expectations for all Houston Training Center attendees and visitors to maintain a safe, respectful, and inclusive classroom environment.

• Support curriculum development and continuous improvement of training delivery and design.

• Support documentation of training reports and provide Specialist feedback to Onsite Ops Leadership.

• Utilize creative and problem-solving skills to engage and accommodate the learning needs of Onsite new hires.

• Attend Train the Trainer Training to utilize, apply and continuously improve Onsite teaching methodologies for adult learning.

• Collaborate with all other functions within Onsite.

• Assign, and grade perquisites, quizzes, practical and final exams during scheduled class weeks.

• Administer surveys to gauge the effectiveness of training at the completion of each class.

• Assist in maintaining records of new hire training attendance, Grade Point Averages, and Net Promoter Scores.

• Provide coaching, guidance, and mentorship to all Specialists within Onsite to encourage and support performance.

• Responsible for addressing training performance concerns with trainees and their direct supervisors.

• Support customer and staff visits to the Houston Training Center.

• Maintain overall in-depth knowledge of products and equipment manufactured by Stryker, with strong emphasis on Endoscopy.

• Partner with Sr. Onsite Specialist Trainers to develop training for products supported by Onsite in the operating room or sterile processing department of customer accounts by shadowing processes and providing insight.

• Ensure Houston Training Center is reorganized after daily use.

QUALIFICATIONS:

• Exerting up to 60 pounds of force occasionally and/or a minimal amount of force frequently or constantly to lift, carry, etc.

• Near visual acuity (corrected) color vision.

• Mobility, bending, standing for extended periods, stooping, finger dexterity.

• Audiological problems corrected.

• Strong reading and writing abilities.

• Must be able to deliver presentations to large audiences.

• Must be able to develop, implement and explain detailed guidelines and procedures.

• Ability to work independently and in a team setting.

• Excellent interpersonal and communication skills.

• Strong organizational skills.

• Strong computer skills, Microsoft Word, Excel and Power Point.

• Strong procedural and documentation skills.

• Ability to partner with other departments and divisions across the organization.

• Ability to work in a fast-paced, collaborative environment and work within aggressive timeframes.

• Ability to obtain Certified Registered Central Service Technician (CRCST) through HSPA preferred.

• Ability to obtain Endoscope Reprocessor (CER) through HSPA preferred.

• Associate Trainer Certification (AT) preferred.

• Operating Room experience as an Onsite Specialist for a minimum of one year.

• Sterile processing experience for a minimum of one year.

• In depth knowledge of surgical procedures, anatomy, and Stryker Endoscopy equipment.

• In depth knowledge of instrumentation and sterile processing.

• Extensive knowledge of Stryker Endoscopy products.

• Orthopedic experience preferred.

Education/ Training Required:

• Undergraduate degree preferred.

• 2+ years applicable experience (non-degreed) or 1+ year (degree) required.

• CRCST preferred.

• CER preferred.

About Stryker

Our benefits:

• 12 paid holidays annually

• Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.

• Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits (https://cdn-static.findly.com/wp-content/uploads/sites/1427/2023/09/20143933/us-stryker-employee-benefits.pdf)

About Stryker

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page (https://careers.stryker.com/referrals/)

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.