Description

Amazon Web Services (AWS) is growing rapidly, and we are looking for a Data Center Technician to join our Infrastructure Operations team.

AWS is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. This position involves hardware and network diagnostics followed by physical repair and may include participation in an on-call rotation. All candidates should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to hardware and network repair candidates will install equipment, create documentation, innovate solutions, and fix problems within the Data Center space. This team works in an environment that operates 24/7.

Key job responsibilities

As a Data Center Technician you are a member of a team responsible for the operation of industry leading, geographically diverse, large scale, and critical facilities. Each team member is a highly motivated individual with demonstrated, analytical expertise in the areas of complex, mission critical facilities.

A day in the life

• Working to meet service level agreements (SLA’s) against assigned trouble tickets via a directed workflow

• Being first line touch point for hardware troubleshooting and network issues

• Performing regular server hardware repairs (drives, motherboards etc)

• Carrying out routine network, server hardware and operating system (OS) related requests

• Working with cross-functional teams on a regular basis to complete routine work

• Adhering to security and safety best practices in the data center

• Identifying and help create documentation and process improvements relevant to the data center environment

• Performing server upgrades, rebuilds, scheduled works as required

About the team

We innovate and operate secure and efficient data centers for our customers. In addition to the Amazon leadership principles, we operate under a set of tenets that directs everything we do. Operational excellence, safety and security are the most important things we do. We strive to detect and resolve issues before the customer knows. We continuously increase control of our hardware stack. We ensure we have processes that enable scale, and we will automate, or simplify failure-prone manual processes. We will be transparent by measuring and reporting on everything we do. We will always challenge our current ways of thinking.

We are open to hiring candidates to work out of one of the following locations:

Irvine, CA, USA

Basic Qualifications

• Knowledge of server hardware and components

• Knowledge of TCP/IP networks

• 2+ years of computer hardware troubleshooting and repair experience

Preferred Qualifications

• 1+ years of computer networking experience

• Experience working in a colocation data center facility

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $42,400/year in our lowest geographic market up to $106,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.