Required: * Bachelor\'s degree from 4-year college or university AND 1-3 years related experience & /or training; OR equivalent combination of education & experience * Computer skills, adept at using various applications including database, spreadsheet, report writing, project management, graphics, word processing, presentation creation/editing, communicate by e-mail & use scheduling software * Maintains punctual, regular & predictable attendance * Works in a team environment with a spirit of cooperation * Excellent communication skills including presentation, persuasion & negotiation skills required in working with external partners & coworkers Summary: This position is responsible for overseeing the installation, configuration & implementation of self-hosted applications & for promptly responding to & resolving end user issues with these applications. This position is also responsible for troubleshooting, documenting & managing system issues from notification to resolution. This position is responsible for managing system enhancements & workflows while understanding user needs, system constraints, as well as system & user impact. Essential Duties: 1. Creates, optimizes & oversees existing & new application functionality with deep comprehension of end-to-end business processes & system impacts on end users & reporting 2. Assesses impacts on backend processes, understands the implications for future state & ensures data integrity throughout support activities 3. Provides ongoing assistance for self-hosted applications, including troubleshooting problems & resolving issues; collaborates with internal & external partners & organizations to answer business & research questions 4. Diagnoses & responds to internal & external support service calls & emails in a timely manner Duties Include: * Leads & manages multiple tasks & projects * Establishes & maintains user environments, interfaces & processes * Collaborates with contractors, vendor representatives & internal department team members to identify opportunities to improve end user experience & increase data capture * Researches system capabilities & functionality & applies strategic perspectives to find opportunities for system enhancements & process improvements * Conducts rout cause analysis & implements preventive measures for recurring problems * Reviews current & new processes to ensure that data is collected accurately & updates software applications * Maintains precise written documentation * Works with internal & external teams on projects; acts as a consultant to assist & understand system requirements & data needs * Executes minor database updates for end users where applicable * Demonstrates extensive & diverse knowledge of health care data, processes, metrics, systems & standards * Maintains confidentiality & complies with HIPAA rules & regulations