Job Information
Hyatt Reception Host(Local Only)-Alila Bangsar Kuala Lumpur in KUALA LUMPUR, Malaysia
Description:
General Duties
Communicate in a friendly, tactful and professional manner with guest, suppliers as well as colleagues
Be informed and keep your supervisor informed of all matters that may affect your work, the hotel’s services or reputation
Always present a clean and tidy appearance in accordance with the hotel’s grooming standards
Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs
Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues
Care about your work environment and make sure it is tidy and well maintained
Be reliable and ensure you are at work on time according to schedule.
Know your role in case of emergency such as bomb threat, flood, fire etc
Understand the Team Member Handbook and comply with the standards it outlines
Carry out all professionally reasonable instructions given by your supervisor
Duties and Responsibilities
Has complete knowledge of all Alila Experiences and guest activities, maintains knowledge of tourist attractions, restaurants, entertainment, facilities and current events in the local area near the hotel.
Properly record incoming/outgoing luggage and deliver with care.
Deliver messages, faxes or other mail to the guest room
Escort guests to their room when required
Work together with Reception Hosts to assist / serve guests at the lobby area.
Open car doors and assist guests with lugagges.
Work together with Security to control the flow of traffic at the lobby entrance and driveway area.
Substitutions and duties
Within the framework of these duties, you may be asked to carry out special tasks, not mentioned in this Job Description and defined whenever applicable by the General Manager of the hotel.
Qualifications:
Minimum SPM certification required
Experience in similar position or one position lower
Possesses people skills by approaching challenges / mistakes in a professional and objective manner
Possesses relevant administrative skills
Has a confident personality
Primary Location: MY-10-Kuala Lumpur
Organization: Alila Bangsar Kuala Lumpur
Job Level: Full-time
Job: Front Office
Req ID: KUA001601
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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