About Children's Minnesota Children's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children's Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts in our region, Children's Minnesota is regularly ranked by U.S. News & World Report as a top children's hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org . Children's Minnesota is proud to be recognized by Modern Healthcare as one of 2023's Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry. Department Overview Our cardiovascular intensive care unit (CVICU) is a 25-bed pediatric critical care unit for patients with complex conditions and their families. As a member of the largest pediatric heart program in the state, our team works closely with more than 200 interdisciplinary professionals dedicated to the care of children with life-changing cardiovascular diagnoses. In this unit, we care for patients along their continuum of acute recovery to provide for their changing physical and emotional needs as we prepare them to return home. We specialize in caring for children experiencing heart failure, after repair of congenital heart defects and heart catheterization, and before and after transplant. We routinely utilize extracorporeal membrane oxygenation (ECMO), continuous renal replacement therapy (CRRT) and ventricular assist devices (VAD) in the care we provide. Our patient population requires hemodynamic monitoring, critical medication management, maintenance of systemic perfusion, and management of organ failure. Our team combines a highly technical skill set with a family centered approach. We value teamwork, open communication, safety and respect. We embrace an environment that encourages learning and professional growth. Our team is committed to providing excellent care to our patients and families. Position Summary The Unit Support Technician is a pivotal front line individual who provides exemplary customer service to families, staff, providers and visitors, both in-person and by phone. Provides monitoring of patients requiring continuous telemetry throughout Children's. Alerts clinicians based on identified acute changes. Creates telemetry reports daily or as otherwise needed. Answer questions, warmly, promptly, and correctly, and problem solve as needed. Provides first response to phone calls that come into the units, arranges for deliveries to patients rooms, directs visitors to their destinations, and maintains a safe, welcoming environment at all times, modeling service excellence to the organization. This individual is the key liaison to other departments and provides other disciplines with the tools for their jobs. The Unit Support Technician supports patient care on the unit(s) and provides overall administrative support for the unit. This individual is also the unit(s) technology resource. License/Certification/Education: * High School Diploma or equivalent required * Basic Life Support (BLS) Certification required * Health Unit Coordinator certificate preferred Experience: * Previous Health Unit Coordinator experience preferred * Medical terminology preferred * Telemetry/EKG monitoring experience preferred Knowledge/Skills/Abilities: * Situational awareness * Outstanding professional and positive customer service skills essential * Positive attitude * Exceptional problem solving skills * Strong computer skills such as Microsoft word, excel or hospital technol gy systems * Ability to coach others with hospital technology systems * Demonstrates excellent interpersonal, written and verbal communication skills with a clear understanding of English language (reading, writing and speaking) * Self-directed, organized, and problem solver * Ability to multitask, direct and support information processes on patient care units, work independently and within a team * Adaptable to change in various work place settings The posted pay range represents rates for a grouping of multiple jobs within a salary grade. We carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, and organizational needs. Base pay is just one piece of the total rewards program offered by Children's Minnesota. All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification. Children's Minnesota requires proof of COVID-19 vaccine, and as recommended by the Centers for Disease Control and Prevention (CDC), immunity to vaccine preventable infectious diseases, prior to employment. Children's Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.