Our Company

Gentiva is an industry leader in hospice, palliative and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers and clinicians means better care for everyone, so we offer ongoing professional training, lower nurse-to-patient ratios, and comprehensive benefits for eligible employees. Here, you’ll join gifted colleagues who make a lasting difference in people’s lives every day.

Overview

We’re looking for a Telephonic Triage Specialist to join our team.You will report to the TelephonicTriage Manager. The role allocation for this position is 50% Team Lead and 50% Triage workforce management role. The primary responsibilites are to direct, supervise and evaluate personnel as well as coordinate services of assigned team members. In addition, the Telephonic Triage Specialist is responsible for monitoring, assisting with, improving, and enforcing Quality Assurance standards and acceptable productivity levels. The Triage workforce management responsibilities are to ensure that the Traige RN's are performing the following per protocol, compliance, and withina productive and timely mannger.

• Provides training, monitoring and basic support to Triage team

• Assists with staff shift scheduling

• Communicates regularly with supervisor about department issues

• Assists department in carrying out various programs and procedures

• Provides support with department reporting needs

• Assists with standard operating procedure development and maintenance

• Provides workforce management during peak volume hours

• Assists with escalating/chasing branch contacts (when branch nurse is non-responsive or unlisted)

About You

• Graduate of an accredited school of nursing required; Bachelor’s Degree in Nursing preferred

• Current Registered Nurse (RN) licensure within a NLC Compact State, Three (3) years clinical experience

• Must possess a minimum of two (2) years’ experience, either in oncology, long-term care, or hospice or home health

• Prior experience with telephone triage

• Prior experience using Electronic Medical Records (EMR)

We Offer

• Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO

• Competitive Salaries

• Mileage Reimbursement

• Professional Growth and Development Opportunities

Legalese

• Employee must meet minimum requirements to be eligible for benefits

• Where applicable, employee must meet state specific requirements

• We are proud to be an EEO employer

• We maintain a drug-free workplace

ReqID: 2024-101792
Category: Clinical
Position Type: Full-Time
Company: Gentiva
Type of Service: Hospice Only