Elastic is a free and open search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real-time and at scale. Thousands of organizations worldwide, including Barclays, Cisco, eBay, Fairfax, ING, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, with Elasticians around the globe. Learn more at . Are you ready to make waves in the cybersecurity world? We're on the hunt for a Senior/Principal Customer Architect who lives and breathes security tech, with a relentless drive for customer satisfaction and a knack for innovation that delivers real business value. If you're someone who thrives on pushing boundaries, shaping the security landscape, and leaving a lasting impact on customers, then we want to hear from you! Dive into this opportunity headfirst and let's revolutionize cybersecurity together. We value individuals that are passionate about staying at the forefront of technology trends with a growth mindset and are excited to learn and implement new technologies. While previous experience with Elastic Cybersecurity solutions is not a prerequisite, an eagerness to master our Cybersecurity platform and apply it effectively to solve our customers' challenges is critical. This key role involves driving the consumption of our Elastic Cybersecurity solutions by aligning them with customer business objectives and onboarding customers, securing adoption, and facilitating expansion. As a Principal Customer Architect, you will be the Trusted Technical Advisor, working in tandem with the customer and complementary groups like Field and Services Teams to ensure that Elastic Cybersecurity solutions exceed customer's expectations. Your technical expertise, eye for business, and ability to deliver value will accelerate and improve the customer experience leading to continued satisfaction and expansion within the Elastic Cybersecurity portfolio. In your role, a crucial part of your responsibility is defining and communicating the technical success criteria for our customers. This involves crafting detailed Technical Success Plans tailored to the specific customers' goals and critical metrics. The Technical Success Plans act as a roadmap, outlining the optimal consumption and deployment of Elastic Cybersecurity solutions in the customer's environment. They detail the necessary steps for implementation, highlight achievements for successful consumption or expansion, and provide effectiveness aligned with the customer's business goals. By actioning this plan, you will be seen as the trusted advisor, guiding the customer towards achieving their desired outcomes, thereby ensuring their success and satisfaction. From providing technical guidance and sharing standard methodologies to aligning technical objectives with the customers' business goals, your work is instrumental in facilitating smooth adoption, sustained usage, and increased consumption of our solutions. This hands-on role requires you to be proactive, with a keen understanding of our customers' technical landscape and a commitment to making their journey with Elastic Cybersecurity solutions successful and valuable. Your chief aim will be to ensure the customer derives significant value, eliminate technical frictions, and propel the uptake and application of Elastic Cybersecurity solutions, aiming to grow annual recurring revenue (ARR). Key Responsibilities Advise on security best practices and advocate for Elastic Cybersecurity Security products and services. Understand and articulate the value proposition of Elastic Cybersecurity solutions and align them with the customer's business goals. Collaborate closely with the account team, including the Account Execut