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Sutter Health SMU-Multi Media Technician II (Oakland Campus) in Oakland, California

Position Overview:

Job Summary:

Under the direction of the Director of Infrastructure & Technical Services, the Multimedia Technician II is responsible for providing audio and video support to the university constituents. Primary responsibilities include classroom and conference room audio/video support, and event and portrait photography/video production for the university.

Duties and Responsibilities:

Time Allocated

  • Composes headshots for university publications, including the University website. Video production for university events, on campus and on location, during the regular work week and after hours. Shoots material for the marketing unit. Records video asrequested for university events and programs, including lectures, presentations, and marketing.


  • Maintains and troubleshoots video conferencing equipment. Maintains and troubleshoots Crestron and AMX switched classroom audio/video systems. Sets up and tears down of portable video and mixed audio systems.


  • Schedules, distributes, and operates portable audiovisual/computer equipment from internal and external sources; performs photography on-site or performs associated lab processes; performs digital imaging, video recording and other multimedia services.


  • Performs routine administrative functions including word processing correspondence, and filing. Maintains assigned service requests in the Help Desk Ticketing System. Prepares and distributes reports, including but not limited to weekly status reports to the Director of IT Infrastructure & Technology Services.


  • Attends seminars, conferences, in-service trainings, and staff meetings, as required. Ability to maintain, troubleshoot and repair studio lighting systems; mainly Crestron and Cisco telepresence and assisting members of the community on the use of classroom technology. 20%

  • Availability to provide technical support off-hours and on weekends, as necessaryMaintains his/her assigned service requests in the Help Desk Ticketing System.Work with SMU vendors for AV support of classrooms and conference rooms. Coordinate and schedule service calls.


  • Perform other related duties as assigned.



Skills & Ability:

  • Serve the needs of all users by employing good customer service and communicationtechniques.

  • Assist users in the events, classrooms, and Media Services Office by resolving basic equipment functionality and procedures.

  • Assure that the classrooms, and Media Services Office as well as any onsite visits are clean and orderly when you leave.

  • Assist users at point of contact (on-site or in the Media Services Office) by resolving basic functionality and equipment problems, seeking answers to more complex problems, and arranging for follow-up resolution if the problem cannot be resolved immediately.

  • Assure that the Media Services Office operate appropriately by keeping it clean, orderly, and stocked.

  • Setup, take down, and troubleshoot equipment in a timely fashion.

  • Provide onsite technical assistance to faculty and staff, including equipment and functionality and determine repair/replacement, fax and printer cartridge replacement, and education on important advancements in Media/Audio related problems using the technology available here at the University.

  • Possess a working knowledge of all the major A/V applications, hardware, and network, used within the University community.

Education and/or Experience:

  • Strong skills in Photoshop, InDesign, Acrobat and Microsoft Office.

  • Strong skills in Final Cut Pro, Premier Pro video editing software.

  • Strong knowledge of DSLR and Video camera functionality.

  • Strong understanding of photographic composition.

  • Strong understanding of studio and flash lighting.

  • Ability to differentiate between various audio, video, computer and network cables and connectors.

  • Knowledge of rear projection systems in order to perform routine maintenance.

  • Ability to provide excellent customer service and public relations outreach.

  • Proven ability to effectively manage multiple priorities and meet deadlines.

  • Evidence of flexibility and problem-solving skills.

  • Demonstrated ability using a life cycle management process for implementation of changes in technology.

  • 3-4 years of experience in photography and video is required.

  • Demonstrated ability to excel both independently and as a team member in a lively, collaborative environment

  • Associate’s degree (Bachelor’s Degree Preferred) in communications or related field; supplemented with a minimum of (5) years of related work experience, and background in production, AV and video equipment.

  • Two-year electronics degree from an accredited college or university or equivalent combination of education, with a minimum of a Bachelor’s Degree and/or related field experience.

  • Two years plus experience in electronic instructional equipment and multimedia program production and equipment operation, including audiovisual communications and theater production, with experience in an educational environment preferred.

Physical Effort Required:

  • Ability to bend, stoop, reach, stand, move from one area of the building to another on a regular basis, sit and use a computer for a long period of time.

  • Manual and physical dexterity needed to operate a computer keyboard and handle paper documents.

  • Sufficient near vision acuity to read information appearing on computer display screen, in hand-written forms, and printed on paper.

  • Adequate hearing and verbal abilities to communicate effectively in person and by telephone.

  • Ability to climb a 12 foot ladder.

  • Ability to lift and carry items weighing up to 50 pounds.

The University has an institution-wide commitment to diversity, equity and inclusion. We strive to build a welcoming and supportive campus environment, and acknowledge that diversity is an educational imperative to achieve excellence.

Organization: Samuel Merritt University

Employee Status: Regular

Employee Referral Bonus: No

Benefits: Yes

Position Status: Non-Exempt

Union: No

Job Shift: Day

Shift Hours: 8 Hour Shift

Days of the Week Scheduled: Monday-Friday

Weekend Requirements: Other

Schedule: Full Time

Hrs Per 2wk Pay Period: 80

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.