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Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview

Leads the operational optimization of the Neuroscience Network patient intake processes, including new patient clinic scheduling, surgery scheduling, financial clearance, and related care coordination. Implements sustainable best practices to transform patient access to meet the needs of patients. Leverages and integrates existing Stanford Healthcare infrastructure into the Neuroscience model to create an optimally integrated patient access infrastructure for the Neuroscience Destination Service Line Network and develops processes to integrate clinical research as a driver of patient access into the Neuroscience clinics.

Locations

Stanford Health Care

What you will do

• Manages patient care access, new patient intake coordinators, surgery schedulers, and operational process management of internal and external referrals across Neuroscience service line.

• Closely works with peer Neuroscience clinic managers to design standard work and manage patient access processes to meet the needs of the patient.

• Forms and maintains a strategic alliance with peer colleagues in Neuroscience Network sites, IT (EPIC, Informatics, Innovation), Ambulatory Care (Call Center, Referral Center, PATH, COAR), PAS, CIVS, HIMS, and Transfer Center.

• Designs and leads implementation of Lean based improvement work in patient intake and subsequent patient care scheduling and Neuroscience system patient coordination.

• Provides program administration, and organization.

• Understands and executes job responsibilities in a professional manner that provides optimal assistance to neuroscience providers and leadership.

• Consistently displays initiative in performing job functions and responsibilities.

• Anticipates potential system breakdown or gaps in communication and takes action to correct and avoid.

• Interacts with customers in a manner that promotes a positive image.

• Develops and maintains effective working relationships.

• Designs, implements, and maintains system metrics and processes for Neuroscience-DSL referrals.

• Assures that patient access satisfaction measures are actively managed daily and that necessary interventions are implemented to achieve and maintain top tier performance.

• Develops and optimizes the effectiveness of Customer Relationship Management strategies tools in daily scheduling operations.

• Leads the integration of technology as an alternative access vehicle for patients.

• Supports professional growth in staff through identification of learning needs, designing developmental plans, and facilitating learning opportunities.

• Coaches, mentors, and motivates staff in order to meet Neuroscience program goals.

• Collaborates in hiring decisions for program supporting staff with clinical leadership.

• Partner with management to define job roles and performance expectations.

• Coordinate Performance activities with the subspecialty clinic using Stanford operating system methods.

• Monitors labor productivity for areas of responsibility within patient access and monitors and evaluates fiscal year budgets on an ongoing basis.

• In collaboration with the Neuroscience Director of clinic operations, identifies, recommends, and develops opportunities to expand scope of services delivered to Neuroscience Networks.

Education Qualifications

• Bachelor's Degree

• Relevant experience in lieu of degree may be considered. Relevant experience in lieu of degree is in addition to the experience requirements for this position

Experience Qualifications

• Five (5) years of progressively responsible and directly related work experience.Informatics and EHR (i.e. EPIC) experience required.Two (2) years of supervisory experience required.

Required Knowledge, Skills and Abilities

• Ability to develop long-range business plans and strategies.

• Ability to foster effective working relationships and build consensus.

• Ability to make effective oral presentations and prepare concise written reports to a variety of audiences.

• Ability to manage a function or multiple departments in a matrix reporting structure.

• Ability to provide leadership and influence others.

• Ability to work well with individuals at all levels of the organization.

• Knowledge of computer systems and software used in functional area.

• Knowledge of government and commercial insurance programs.

• Knowledge of and experiences with Lean management principles.

• Self-directed, assertive and creative in problem solving and planning.

• Able to work well in a fast paced dynamic environment.

• Demonstrate ability to manage and prioritize multiple tasks and meet deadlines.

• Demonstrate skill in exercising diplomacy, courtesy and discretion in written and oral communication.

• Effective communication skills.

• Able to analyze, plan, organize and direct varied administrative functions independently.

• Works with patients to provide service recovery when problems arise.

• Ability to communicate effectively in English, both orally and in writing required.

• Professional attitude and demeanor required.

• Exceed organizations standards for social competencies.

• CI-CARE.

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care

• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health

• Coordinate for Me: Own the complexity of my care through coordination

#LI-BS1

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $49.66 - $65.80 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow.

As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care.

Learn about our awards (https://stanfordhealthcare.org/about-us/awards.html) and significant events (https://stanfordhealthcare.org/about-us/our-history.html) .