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Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview

The manager of specialty pharmacy- liaisons, oversees the day-to-day operational activities of the specialty pharmacy liaison team and ensures operational readiness on behalf of the liaison team. Responsibilities include daily -weekly and monthly reporting, day-to-day workflow management, scheduling, and operational alignment with the specialty pharmacist. They will also lead and support tasks related to onboarding and training new specialty pharmacy liaisons, and support the pharmacy director as needed. This position manages a team of pharmacy liaisons as well as continues the work of a specialty pharmacy liaison to include functions allowed by the Board of Pharmacy. The Manager- Specialty Pharmacy Liasion works under close supervision with the specialty pharmacists, and establishes a strong and credible relationships with patients, clinicians, and internal SHC staff. The manager must be adept to financial impact of the liaison team to include modeling staffing needs, understanding productivity metrics and overall business operations as it relates to the liaisons. The pharmacy technician liaison manager role may be located onsite at a pharmacy location, remote, or seamlessly integrating with the clinic team.

Locations

Stanford Health Care

What you will do

• Managing day-to-day job duties of pharmacy liaisons ensuring workflow and specialty pharmacy operations in relation to the work of the liaisons is being completed accurately and timely

• Assists pharmacist with weekly specialty pharmacy reporting needs

• Coordinates schedules for the liaisons/specialty staff and facilitates payroll for the liaisons/specialty staff

• Analyse and report financial impact of liaison team to senior leadership

• Ensures the liaisons are following all laws and rules in accordance to SHC Policy and the California Board of Pharmacy

• Problem Solves liaison related challenges/issues

• Ensure patients remain on track with medication regimen- outbound therapy/medication adherence checkups; secures refill prescriptions

• Communicate effectively with the centralized Patient Service Center

• Develops new processes to ensure smooth operations and patient care

• Creates and implements initiatives to help grow the specialty pharmacy liaison team.

• Update policies and procedures as needed

• Makes decisions that impact the departments ability to meet and achieve operational objectives on an ongoing basis

Education Qualifications

• Bachelor’s degree in a work-related field/discipline from an accredited college or university

Experience Qualifications

• 5 years of progressively responsible and directly related work experience

Required Knowledge, Skills and Abilities

• Ability to multitask

• Ability to manage a large team

• Ability to understand and analyze financial impact of the liaisons team

• Ability to forecast operational needs

• Ability to adapt to and deal with change and ambiguity

• Ability to plan, organize, prioritize, work independently and meet deadlines

• Ability to solve problems and identify solutions for the team and department

• Ability to speak and write effectively at a level appropriate for the job

• Ability to work effectively with individuals at all levels of the organization

• Ability to work in a fast-paced work environment

• Ability to work with devices, information systems, automated and technical equipment utilized in pharmacy

• Knowledge of business operations as it relates to productivity metrics and labor models

• Knowledge of influence of patient's age, sex, concomitant disease states, concurrent drug therapy, foods and diagnostic procedures on drug activity and disposition

• Knowledge of local, state and federal regulatory requirements related to areas of functional responsibility

• Knowledge of Medical terminology and abbreviations; pharmacology and pharmacological nomenclature; medical therapeutics, pharmacokinetics, and disease states

• Strong interpersonal communication skills

• Knowledge of Microsoft Office Excel, Publisher and Word

• Knowledge of Hepatitis C, infectious disease, and/or oncology

Licenses and Certifications

• CA Licensed Pharmacy Technician preferred

Physical Demands and Work Conditions

Blood Borne Pathogens

• Category III - Tasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care

• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health

• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $52.64 - $69.74 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow.

As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care.

Learn about our awards (https://stanfordhealthcare.org/about-us/awards.html) and significant events (https://stanfordhealthcare.org/about-us/our-history.html) .