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Sutter Health Supervisor V RN - (Service Line) - Pediatric Urgent Care in Palo Alto, California

Position Overview:

Job Summary:

Responsible for the day-to-day operations and oversight of work for the assigned site or department. Responsibilities include staffing, supervision and development of personnel, first-line for customer and patient complaints, enforcing and following existing policies and procedures, and managing within established budgets.

Requires appropriate clinical licensure or certification to evaluate and oversee Registered Nurses.


  • Greater than 50% of time spent in supervision. Responsible for orienting and training new employees. Participates in hiring decisions. Participates in and/or conducts annual employee performance reviews subject to the final approval of a manager or director. First-line for employee recognition and discipline

  • Responsible for day-to-day, minute-to-minute oversight of work in progress. Responsible for enforcing and following existing workflow policies and procedures (may provide input but not free to change it at will.) First-line for customer or patient complaints

  • Manages within operating and capital budget and may or may not have specifically assigned cost center: Develops budget recommendations, is responsible for managing within the budget, and may have input to the budget but is not accountable for creating it.

  • Responsible for maintaining appropriate staffing levels and have final authority for approving overtime.

  • Follows the commitment to excellence and treats patients, families, visitors and each other with courtesy, dignity, respect and professionalism.

  • In addition to the key accountabilities listed, employees working in this position are expected to accept and perform other duties as requested.


Required : Bachelor’s Degree in Nursing preferred. Registered Nurse - State Licensure - RN;

  • Previous successful supervisory experience.

  • Basic Life Support Certification - BLS

  • Strong verbal/written communication with the ability toaccurately document relevant disciplinary events, issues or department incidents

  • Projectplanning,leadingandimplementationskills.

  • Critical thinking and problem solving skills to ensure process improvement, initiatives and projects are successful.

Organization: Palo Alto Medical Foundation

Employee Status: Regular

Employee Referral Bonus: No

Benefits: Yes

Position Status: Exempt

Union: No

Job Shift: Day/Evening

Shift Hours: 8 Hour Shift

Days of the Week Scheduled: Varied Days

Weekend Requirements: Other

Schedule: Full Time

Hrs Per 2wk Pay Period: 80

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.