Sutter Health Surgery Scheduler I in Palo Alto, California

Position Overview:

Job Summary:

Maintains scheduling for surgical and specialized procedures for assigned department(s). Coordinates surgical services with physicians’ offices, and other related departments and may be required to verify room and equipment availability. Responsible for documentation of patient’s procedure, and physician information; logs the completed procedures; and may generate a surgical procedure charge sheet. Performs additional associated duties as requested by manager, while simultaneously ensuring the accuracy of the schedule.

Principal Accountabilities:

Schedules surgeries and specialized procedures according to department protocols

Confirms scheduled surgeries against surgeons allotted times and may need to verify room availability, equipment and supply requirements

Schedules surgical procedures using organization’s protocols for scheduling block time or open availability and enters data into an established database

Organizes, reschedules and updates changes made to schedules, may need to provide follow up calls to patients and provide rescheduled dates\times

Coordinates open clinic times when physician does not have scheduled surgical cases

Documents all procedures scheduled accurately and according to department protocols

Ensures accurate coordination of authorizations prior to scheduled procedures

Collaborates with department staff and providers to ensure all necessary equipment and/or vendors are requested

Verifies and coordinates insurance eligibility and referrals for patients based on department requirements

Facilitates transfer of patients for appropriate services when needed

Performs other departmental support as assigned.


REQUIRED: high school diploma or equivalent; At least 6 months to 1 year of recent Patient Service Representative, back office medical assistant or hospital/clinical scheduling experience preferred.

Knowledge of insurance billing codes and medical terminology, preferred

Familiar with insurance companies procedures, and protocols, preferred.

Organization: Palo Alto Medical Foundation

Employee Status: Regular

Benefits: No

Position Status: Non-Exempt

Union: No

Job Shift: Day/Evening

Shift Hours: 8 Hour Shift

Days of the Week Scheduled: Monday-Friday

Weekend Requirements: Saturday-Sunday

Schedule: Per Diem

Hrs Per 2wk Pay Period: Per Diem

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.