Position Summary

:

Under general direction, the Patient Access Representative I is responsible for completing tasks associated with specific assignments. Specific job responsibilities will be in registration, financial clearance, insurance verification, cashier, etc. as assigned by Revenue Cycle Management. Patient Access Representative I is expected to perform assignment tasks within the quality and productivity standards assigned to position responsibilities.

Essential Functions and Responsibilities:

1. Completes all assigned tasks and responsibilities of Patient Access Representative I accurately and in a timely manner.

2. Responds promptly, professionally and courteously to all customers’ needs.

3. Cooperates and communicates effectively with all McLaren Health Care team members.

4. Contributes to continuous quality improvement efforts.

5. Under general direction, completes tasks accurately and timely. Seeks guidance and direction from Rep II, Rep III and supervisor on tasks assigned.

Qualifications

Minimum:

• High School Diploma or GED

• Minimum six (6) month of Patient Access, Medical Billing or Customer Service work experience

• Proven skills in Microsoft Office, specifically Excel and Word, Window based applications, and ten (10) key calculators

Preferred

:

• Associate’s degree in Health Care, Finance or related area. Equivalent combination of education and relevant experience may be accepted

• Certification in medical billing, coding, or equivalent job specific certification

• Working knowledge of CPT, HCPCS, and ICD-10

• One (1) year experience in Revenue Cycle

Equal OpportunityEmployer of Minorities/Females/Disabled/Veterans.