Description

Join our Vertek product line team of sales, technicians and engineers developing diverse geotechnical site investigation equipment. The Service Coordinator is a valued member of the team tasked with work that is critical to the success of our product line. Tasks include scheduling and coordinating logistics of incoming Vertek product line repairs and calibration.

Applied Research Associates, Inc. (ARA) is looking for a bright, motivated, and energetic individual that is detailed-oriented, customer focused and a team player to effectively coordinate the incoming and outgoing service repair and calibration of ARA and Vertek product line. In addition, the service coordinator will interface with our production team, technicians and customers.

• What you’ll do as a Service Coordinator

• Receive and organize service repair forms from Vertek customers

• Receive the Vertek repair equipment and create repair sales order and data entry into our repair module

• Manage repair schedule and priorities

• Work with customer and technicians to communicate repairs needed, obtaining approvals

• Update repair records and invoice to customer

• Customer training, troubleshooting phone calls and emails

• Managing repair priorities and due dates

• Notifying customers when equipment is due for yearly calibration

• Processing warranties and returns

• Small parts orders

• Provide shipping cost estimates

• Generate shipping related paperwork

• Coordinate shipment pickup and delivery

• Assist in export control documentation

• Coordinate with forwarders and customs for import/export

• Service Coordinator Requirements

• High school diploma plus advanced training

• 4-5 years experience.

• Electrical and mechanical background, preferred.

• Customer service experience, preferred.

• Knowledge of basic computer usage.

C ompany & Division Information

Applied Research Associates, Inc. is an employee-owned international research and engineering company recognized for providing technically superior solutions to complex and challenging problems in the physical sciences. The company, founded in Albuquerque, NM, in 1979, currently employs over 2,00 employee-owners and continues to grow. ARA offices throughout the United States and Canada provide a broad range of technical expertise in defense technologies, civil technologies, computer software and simulation, systems analysis, environmental technologies, and testing and measurement. The corporation also provides sophisticated technical products for environmental site characterization, pavement analysis, and robotics.

At ARA, employees are our greatest assets. The corporation realizes that employee ownership spawns greater creativity and initiative along with higher performance and customer satisfaction levels. ARA gives its employees the tools, training, and opportunities to take more active roles as owners. The culture is challenging; innovation and experimentation are the norm. Employees contributions not only add to the company’s success, but also their own through the Employee Stock Ownership Plan (ESOP). The motto, “Engineering and Science for Fun and Profit” sums up the ARA experience. For additional information and an opportunity to join this unique workplace, please apply at careers.ara.com.

Qualifications

Behaviors

Preferred

• Team Player: Works well as a member of a group

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

• Self-Starter: Inspired to perform without outside help

• Goal Completion: Inspired to perform well by the completion of tasks

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Experience

Required

• 4-5 years: Experience related to the position

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)