Description We are seeking a Medical Receptionist to join our team in the healthcare industry, situated in Rochester, New York. This role offers a contract to hire employment opportunity, where you will be the first point of contact, providing customer service over the phone and in-person. You will be providing support and solutions to patients, healthcare professionals, insurance providers, and more in a dynamic, fast-paced environment.

Responsibilities:

• Be the first point of contact for patients, both over the phone and in person.

• Provide necessary support and solutions to patients, healthcare professionals, and insurance providers.

• Ensure smooth operations in a fast-paced and dynamic environment.

• Familiarize yourself with and use Basic Medical Terminology and Electronic Medical Records (EMR) in daily tasks.

• Maintain a professional and organized environment, ensuring the best customer service is provided.

• Keep track of patient appointments and records, ensuring they are up-to-date and accurate.

• Facilitate communication between patients and healthcare professionals when needed.

• Handle sensitive information with confidentiality and compliance to healthcare regulations.

• Assist in other administrative tasks as needed to ensure efficient operation of the healthcare facility. Requirements • Applicant must possess knowledge of Basic Medical Terminology.

• Experience with EMR - Electronic Medical Records is required.

• Must be able to handle high volume incoming calls and direct them to the appropriate department or staff member.

• Strong communication and interpersonal skills are essential.

• Proficiency in using computer systems for data entry, information retrieval, and record keeping is necessary.

• Must possess excellent organizational and multitasking skills.

• Ability to maintain patient confidentiality and adhere to HIPAA guidelines is crucial.

• Prior experience in a healthcare or hospital setting is desirable.

• Strong customer service skills and ability to handle patient inquiries and complaints professionally and courteously is required.

• Ability to work in a fast-paced environment and handle stress effectively is essential.

• Must be able to work cooperatively in a team setting.

• Knowledge of insurance verification and billing procedures is desirable.

• Ability to work a flexible schedule, including some evenings and weekends, is advantageous.

• High school diploma or equivalent is required, higher education or certification in medical administration is a plus.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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