Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

This position is responsible for providing quality guest service as it pertains to checking guests in/out of the hotel, phone operations including mail and message services, processing financial transactions, taking hotel reservations and concierge services in a gracious, professional and accurate manner.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

• Hurry and apply today! Submit your application with an updated resume online atemployment.utah.edu

• Upload most recent up dated resume with work all your history and experience to be considered.

• University of Utah Health offers fantastic career opportunities, great pay, healthcare benefits from day one! We also offer a 401 K retirement plan, and a work environment that values dedication, learning, and a work-life balance. Come join our team!uofuhealth.org/jobfairs.Please check your email for updates from HR and your Recruiter for this job.

Responsibilities

• Checks hotel guests in and out in a confident, friendly, and professional manner. Ensures proper credit card procedures are followed including credit card imprint and guest signature on registration slip.

• Provides efficient telephone services. Answers all calls promptly assisting guests with needed information, and accepting and recording reservation calls. Advises guests of any messages, mail, faxes, etc. received for them.

• Reviews arrivals noting special requests and blocks rooms as necessary for VIP and group arrivals. Issues guest safety deposit boxes as requested.

• Acts as a concierge by providing information regarding local restaurants, special events, city attractions, and guest amenities.

• Processes daily income deposits, creating eJournals on the University system, and preparing cash deposits packets for security pickup, accounts payable duties including processing vendor invoices and following up on vendor inquiries.

• Meets with departing front desk host to review business status, log-book and follow up items.

• Initiates night audit processes in the property management system. Prepares all management and housekeeping reports. Prepares all guest reservation check-in slips for next day arrivals.

• Prepares and serves breakfast which includes cleaning and storing food and beverage items.

• Cleans all public areas including cleaning counters, sweeping and mopping kitchen floor and sweeping the porch.

• Documents all maintenance needs and submit to manager.

• May perform other duties, as assigned.

Knowledge / Skills / Abilities

• Demonstrated potential ability to perform the essential functions as outlined above.

• Demonstrated effective communication and human relation skills.

• Demonstrated ability to use logic and reasoning to prioritize tasks.

• Demonstrated computer skills including work processing, spreadsheet software, and database software.

• Knowledge of department's policies and procedures.

• Ability to effectively deal with internal and external customers, with a high level of patience, tact, and diplomacy.

• Ability to work well under pressure.

Qualifications

Qualifications Required

• Two years of customer service experience.

Qualifications (Preferred)

Preferred

• Six months of previous experience working at a hotel front desk.

• Accounts payable experience.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull, or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

• We are University of Utah Health.healthcare.utah.edu

Physical Requirements

Color Determination, Lifting, Listening, Manual Dexterity, Near Vision, Pulling and/or Pushing, Sitting, Speaking

Multi-lingual Candidates Welcomed

To inquire about this posting, email: careers@hsc.utah.edu

EEO Statement

University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500.If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:

Sherrie Hayashi

Director/ Title IX Coordinator

Office of Equal Opportunity and Affirmative Action (OEO/AA)

383 University Street, Level 1 OEO Suite

Salt Lake City, UT 84112

801-581-8365

oeo@utah.edu

Online reports may be submitted atoeo.utah.edu/

For more information: https://www.utah.edu/nondiscrimination/

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

Requisition Number 68544
Reg/Temp Regular
Employment Type Full-Time
Shift Day
Work Schedule Mon-Thu 6:30 am -5:00pm
Clinical/Non-Clinical Status Non-Clinical
Location Name Huntsman Cancer Hospital
Workplace Set Up On-site
City SALT LAKE CITY
State UT
Department HCH RET 60S PATIENT HOUSING
Category Customer Service
Workplace Set Up On-site