Sutter Health PT After Hours Customer Service Rep - Healthcare Contact Center (West Valley, UT) in Salt Lake City, Utah

Position Overview:

Company Name: Sutter Health

Location: West Valley City, UT (Must work onsite for first 3-6 months before you're eligible to work from home)

Position Title: Patient Service Representative

Pay Range: $12.80 - $16.00/hr DOE + bonuses.

BENEFITS

  • WORK FROM HOME OPPORTUNTIES. You must be able to work onsite at our Utah facility for the first 3-6 months of employment. After that, work from home opportunities are available.

  • Onsite Gym

  • Onsite Cafeteria (discounted food)

  • Insurance: Medical, Dental, Vision

  • Retirement

  • Employee Discounts

WHAT YOU WILL BE DOING

  • We are NOT the typical call center - we are a patient service center. At Sutter Health you will be a virtual Office Assistant for clinics and physicians. You will be answering INBOUND calls. The majority of those calls will come from patients in need of assistance with the following topics:

  • Requests for new patient registration

  • Scheduling routine appointments

  • Requests to submit payments

  • Setting up payment plans

  • Answering medical billing/insurance inquiries

  • General Inquiries

But what does that look like? You can click HERE to learn more information about the position.

QUALITIES & SKILLS NEEDED

  • You will need empathy and compassion.

  • You will need to be a great listener.

  • You will need to be positive and patient.

  • You will need to be flexible.

  • You will need to be proficient with handling multiple tasks on a computer at the same time.

ABOUT SUTTER HEALTH

Sutter Heath is one of the largest healthcare systems in the country - made up of physicians, clinics, hospitals, and medical foundations. The majority of the facilities and employees (roughly 52,000 people) reside in Northern California, but our support division, where you would be working, is located here in West Valley City, UT with over 1,000 employees.

Qualifications:

A. Education

  1. High School degree or equivalent required

B. Experience

  1. At least one year of customer service experience required. Examples of customer service experience may include working in a business office setting, healthcare, insurance, retail or call center experience.

C. Knowledge

  1. Demonstrated knowledge of computer programs such as Microsoft Office Suite, internet, and basic computer functions.

  2. Familiarity with medical and/or insurance terminology preferred.

D. Skills

  1. Basic ability to work in a customer focused environment, able to communicate with clients such as patients, clinicians, and medical office staff.

  2. Demonstrated ability to maintain composure, even when working through difficult situations.

  3. Basic ability to effectively research and resolve issues, such as patient financial accounts, scheduling and registration

  4. Ability to work in a fast paced environment with changing priorities.

Organization: Sutter Physician Services

Employee Status: Regular

Employee Referral Bonus: No

Benefits: Yes

Position Status: Non-Exempt

Union: No

Job Shift: Day

Shift Hours: 8 Hour Shift

Days of the Week Scheduled: Sunday

Weekend Requirements: Saturday-Sunday

Schedule: Part Time

Hrs Per 2wk Pay Period: 80

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.