Description:

The AV Technician provides knowledge and expertise in the use of computer, audio, video, and networking technologies. Thorough understanding and experience in classroom and/or instructional based video and audio systems and the ability to use this information to troubleshoot and resolve system conflicts. Will proactively assess and contribute to the campus needs for AV IT technology products and design services by attending project-planning meetings. Skilled in programming and scripting for the classroom control systems. Will be responsible for the classroom program control code which includes organizing, creating and editing the code for the different types of learning spaces. Adept and enthusiastic about learning new technologies and new skills. Possess the ability to quickly learn new instructional delivery tools and technologies and adapt to an evolving field. Demonstrates ability to offer high-level customer service and consultative skills to identify and implement required technology solutions. Strong interpersonal and communication skills to work with both technical and nontechnical personnel at all levels in the organization.

SUPERVISION EXERCISED:

Assist in providing on-going training to the Media Center staff and student workers on how to make minor classroom equipment repairs; removal and replacement of defective classroom media equipment and troubleshooting techniques and skill to accurately identify defective classroom media equipment and software.

DUTIES AND RESPONSIBILITIES:

The responsibilities described here are representative of those that must be met by the employee to successfully perform the essential functions of this job.

ESSENTIAL DUTIES AND RESPONSIBILITIES PERCENT OF TIME

I. Repair, Maintenance and Installation 50%

• Provide technical support services for classrooms/labs

• Responsible for console control code (Crestron or other).this includes creating, editing and troubleshooting of existing code.

• Responsible for the maintenance and installation of instructional equipment for classrooms/labs.

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• Maintain ticketing and tracking of the classroom support via Salesforce open/closed case dashboard.

• Track learning spaces case for evaluation and consideration

• Troubleshoot instructional equipment for classrooms/labs.

• Diagnose, evaluate and perform needed repairs and maintenance to prevent/decrease potential failure and to support the faculty in the enhancement of their educational goals.

• Maintains repair/maintenance/preventative maintenance schedule for equipment.

• Design and program classroom/lab control systems which includes the audio design, cameras and microphones

• Create and maintain documentation for all AV portfolio of support and services

II. Administer AV Systems (previously 20) 35%

• Assess customer requirements for Digital Signage requests.

• Coordinate cost estimates for the installation and maintenance of Digital signage locations.

• Crestron Fusion, Digital Signage and Collaboration for current and upcoming projects across campus

• Follow established procedures for installation of new digital signage locations

• Coordinate and participate in the training of new users.

• Create initial presentation templates for new digital signage locations.

• Troubleshoot all digital signage and LCD problems that may occur.

• Collaborate with Networking and/or Telecom partners on digital sign related work.

III. Special Events Support Other Responsibilities. (previously 10)5%

• Lends expertise in equipment set up and operation at special events

• Other duties as assigned by the Director, which may include maintenance, production, team management of special project work teams; strategic planning for increasing faculty support with new instructional technologies.

• Assist in day-today operations.

IV. Research and Recommend Equipment for Purchase (previously 10) 5%

• Consult with departments, faculty, and staff regarding their needs and desires and develop, within monetary constraints, technology solutions to improve their effectiveness and instructional goals.

• Evaluate the best means to reduce the prospect of failure of media equipment systems on campus.

• Research and deployment of emerging technology solutions

V. Tech Training (previously 10) 5%

• Assist in providing training for faculty, staff and students in the operation of A/V equipment.

• Provide on-going training to staff on how to make minor classroom equipment repairs; removal and replacement of defective classroom media equipment and troubleshooting techniques and skills to accurately identify defective classroom media equipment.

• Provide on-going training and demonstration of classroom system operation to faculty, staff and others.

Required Qualifications

• Associate degree required, Bachelor’s degree required. Additional work experience may substitute for education at the rate of one year of experience is equivalent to two years of education.

• At least 3 years of experience in live audio/video event support at both the operational and technical level.

• Certified or in progress of Crestron control systems programing, creation, and editing.

• Expertise in audiovisual system installation.

• Experience in preventative maintenance of audiovisual systems.

• Experience in the use and support of Shure audio control systems.

• Experience in remote and hands-on customer support.

• Experience with a variety of operating systems (Windows, MacOS, iOS, Android, Linux).

• Must have strong communication skills.

• Must be able to lift 50lbs.

• Must be able to perform tasks while on ladders, scaffolding, and lifts.

Preferred Qualifications

• Experience in the support of instructional systems and end users in a University setting.

• Experience with lecture capture software and hardware setup/use for classes and other live events.

• Experience with web conferencing software and hardware setup/use for classes and other live events.

• Experience with streaming software and hardware setup/use for classes and other live events.

• Experience in the higher education audiovisual industry.

• Experience with help desk ticketing systems.

• Basic knowledge of network infrastructure and IP addressing.

• Crestron certifications.

• Manufactures training and certifications.

PERFORMANCE EXPECTATIONS: KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to manage digital signage setup, maintenance and training via remoting into devices across campus with Venon software

• Knowledge of instructional technology equipment usage including audio, video, computer display, signal distribution, classroom control systems.

• An understanding of instructional technology equipment specifications and their relationship to applications, teaching methodologies, multimedia systems and faculty preferences.

• The ability to work cooperatively as part of a team and with people of varying levels of expertise is required.

• Ability to interface with faculty, staff, students, and administrators courteously, effectively and professionally in a non-confrontational manner.

• Must be able to maintain positive approach despite conflicting deadlines, shifting priorities and simultaneous work demands.

• Ability to quickly learn and update new technology related to classroom instruction.

• Computer skills using word processing, database creation and maintenance, email, web searching, and CAD.

• Excellent decision making, organizational, interpersonal, writing and presentation skills.

• Ability to organize, categorize and prioritize workload effectively and efficiently, under minimal supervision.

• Overtime is likely to support events, may need to work some evenings, weekends and holidays.

• Must be self-motivated, detail-oriented and able to take initiative to resolve problems and meet deadlines in a fast-paced environment.

• Provide high level support in a deadline driven, customer-service oriented environment.

• Will be expected to stay current with professional level hardware and software as it relates to media and video production.

TOOLS AND EQUIPMENT USED:

• Computers, both Macintosh and PC

• Various power tools and drills

• State of the art electronic test equipment

• Common hand tools

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Work on ladders

• Reaching, bending, stretching, lifting, twisting, carrying, walking, driving, crawling,

• Good vision and hearing are necessary for satisfactory performance

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Safety equipment should always be worn when warranted.

• Work in confined spaces

Skills:

Video conferencing, Support, Installation, Video, Crestron

Additional Skills & Qualifications:

Looking for a AV tech to help with maintenance and installation of instructional equipment for classrooms/labs.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.