Sutter Health Financial Counselor Fertility San Jose in San Jose, California

Position Overview:

Under the general supervision, this position is responsible for the financial screening, counseling, and charge preparation for assigned specialty services. This position also requires knowledge to perform comprehensive audits on accounts with associated corrections regarding billing, payment, and adjustment errors; to perform these tasks within established time frames. The understanding of the insurance contracts held by PAMF including responding to telephone inquiries from patients and payer to resolve billing and payment issues for covered and non-covered services. Document and follow-up on account activity using patient notes screen and open claims. Collect patient co-payments and non-covered services as specified per contract guidelines. Answer incoming calls with courtesy and helpfulness. Meet acceptable phone volume performance standards.


REQUIRED: high school graduate or equivalent; two (2) years of hands on registration experience; two (2) years in medical group billing experience

PREFERRED: technical course completion in medical field billing or reception functions; two (2) years cashiering/registration experience in a medical environment; prior Fertility or OB/GYN experience

Organization: Palo Alto Medical Foundation

Employee Status: Regular

Benefits: Yes

Position Status: Non-Exempt

Union: No

Job Shift: Day

Shift Hours: 8 Hour Shift

Days of the Week Scheduled: Monday-Friday

Weekend Requirements: None

Schedule: Full Time

Hrs Per 2wk Pay Period: 80

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.