Description:

POSITION: ASSOCIATE CRM ANALYST Associate CRM Analysts are required to have basic knowledge in commercial business functions, especially in sales and customer service. They will support the systems the Endoscopy Commercial Systems team manages. Associate CRM Analysts will work directly with end users to train and resolve issues. They will partner with CRM Analysts on the team to process system administration tasks and ensure data integrity. RESPONSIBILITIES • Provide tier 1 user support • Manage Support Case queue • Assist in testing and creating test cases • Assist in preparing files for data loads • Assist in user setups • Facilitate communication with cross-functional teams • Ensure quality of business administration tasks • Partner with CRM Analysts on tier 2 user support, and triaging escalations PHYSICAL REQUIREMENTS • Good level of energy • Ability to type and spend long hours in front of a computer and mobile app screens MENTAL REQUIREMENTS • Good written and oral communication skills • Good judgment with the ability to make timely and sound decisions • Effective interpersonal skills & ability to deal effectively with diverse individuals at all organizational levels • Versatile, flexible, and willing to work within constantly changing priorities with enthusiasm • Ability to work independently and as a member of various teams and committees • Ability to focus while working remotely SKILLS/EXPERIENCE REQUIRED • Strong service mentality • Strong organizational and problem-solving skills • Experience in data entry and technical troubleshooting • Proficiency in Microsoft Excel, Word, and Outlook • Ability to manage priorities and workflow EDUCATION/TRAINING REQUIRED • B.A and B.S. in business or related field of study with 1+ years of professional experience – Preferred • Experience working in Salesforce.com – Preferred

Skills:

crm software

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.