Job Description

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply can’t. The Love Boat promises something for everyone.

We’re looking for an amazing Manager, CRM & Integration to fill this role, which is based in our Santa Clarita office. You’ll be responsible for implementing new software and expanding the team to support necessary skillsets. You’ll provide technical mentorship to ensure development cycles maintain pace and accuracy, as well as creating and maintaining technical documentation. You’ll ensures appropriate cross-training and technical support is in place for all team positions. You’ll work closely with business stakeholders, vendors, and other IT teams to provide communication and transparency of team efforts and challenges.

Here’s a summary of what Princess is looking for in its CRM & Integration Manager. Is this you?

Responsibilities

• Provide technical leadership and large-scale development in CRM and Integration tracks

• Mentor employees on software, processes, and best practices

• Recognize business needs and improve applications to provide user friendly, efficient interfaces and solutions that boost productivity

• Maintain data integrity and governance processes

• Ensure applications, processes, and systems are security and privacy compliant

• Manage backlog of enhancements with Agile development process

• Provide system and business knowledge, including upgrade recommendations

• Coordinate development efforts with outside vendors

Requirements

• Bachelor’s Degree

• Minimum 5 years exp leading IT teams

• Minimum 5 years exp in Salesforce development

• Minimum 2 years exp in Mulesoft development

• Coordination of parallel development tracks with vendors and internal initiatives

• Solid communication skills with business stakeholders and execs

• Experience in leading a CRM environment

• Strong leadership skills in a fast-paced development environment

• Strong history of creating and enforcing governance principles

• Experience in migrating into new Salesforce and Mulesoft deployments

• Must be legally authorized to work in the United States. Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).

Please note that this position is Hybrid, based in our Santa Clarita or Fort Lauderdale offices.

What You Can Expect

• Cruise and Travel Privileges for You and Your Family

• Health Benefits

• 401(k)

• Employee Stock Purchase Plan

• Training & Professional Development

• Tuition & Professional Certification Reimbursement

• Rewards & Incentives

• Base Salary Range: $105,200.00 to $142,000.00. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.

Our Culture… Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.princess.com/aboutus/culture-framework/. (https://www.hollandamerica.com/en_US/our-company/mission-values.html)

Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com

#PCL