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Sutter Health Patient Service Representative - Satellite Float - Santa Cruz in Santa Cruz, California

Position Overview:


The Patient Service Representative, under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and eligibility verification, scheduling and telephone management.

Principal Accountabilities

  • Greets and arrives patients and others entering the department in a courtesou and professional manner.

  • Registers new patients and updates existing patient accounts, handling any system red flags as they are encountered in a courteous and professional manner.

  • Schedules patient appointments.



Education, including Licensure/Certification/Registration

High school diploma or equivalent required

Minimum 6 months experience in a customer service position required

Graduate of a medical receptionist training program preferred

Minimum 6 months experience in a medical facility preferred

Organization: Palo Alto Medical Foundation

Employee Status: Regular

Benefits: Yes

Position Status: Non-Exempt

Union: No

Job Shift: Day/Evening

Shift Hours: 8 Hour Shift

Days of the Week Scheduled: Monday-Friday

Weekend Requirements: One Weekend a Month

Schedule: Full Time

Hrs Per 2wk Pay Period: 80

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.