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Sutter Health Lean Consultant in Santa Rosa, California

Position Overview:


The Lean Consultant is a key resource for driving a Lean-based management system across the organization.

The Lean Consultant will be part of a team responsible for teaching and coaching administrators, clinicians and front-line staff on the application of Lean to solve organizational problems.

The Lean Consultant leads and facilitates improvement projects with some coaching, including Kaizen Events, Value Stream Mapping sessions, and other kaizen events, and contributes to the development and implementation of improvement programs across the organization. Consults to and coaches process owners, value stream owners, paired leaders and sponsors , as well as front line staff.

Contributes to the development and execution of training and infrastructure for the Lean Promotion Office.

Principal accountabilities

· Consults to and coaches process owners, value stream owners, paired leaders and sponsors in event and workshop activities, as well as front line staff on Lean process improvement tools and methods and on the development of a Lean Management system.

· Leads and facilitates improvement events and projects, including assessment, planning, event facilitation, and follow-up/sustaining, with some coaching. Meets quality standards and the production of expected deliverables during all phases of the event and project life cycle.

· In concert with project sponsors and senior consultants, assesses & identifies problems and opportunities, coordinates the activities of the improvement team, identifies appropriate resources needed, develops schedule to ensure timely completion of improvement project.

· Supports the development of Lean Promotion Office infrastructure, including Lean "Best Practices", tools & methods for Lean education and promotion of Lean thinking throughout the organization.

· Educates employees and leadership on Lean principles using various outlets such as New Employee or Manager orientations, event-based training, and other formal and informal educational opportunities. Champions the Lean culture throughout all interactions.

· Coaches process owners to track and report results from improvement efforts. May collect and analyze data, maintain results and assist in preparing reports to support decision-making and continuous improvement. Is able to translate data into meangful information, make conclusions, and shape work at the department level.

· Provides leadership for improvement programs for departments and project team members by defining intent of programs and overseeing development deliverables to ensure project goals are met.

· In concert with project sponsors and senior consultants, assesses & identifies problems and opportunities, assembles improvement team, identifies appropriate resources needed, develops schedule to ensure timely completion of improvement project.

· Establishes effective working relationships & manages communications with project sponsors, project oversight group members, process owners & key stakeholders.

· Serves as a mentor and coarch to other LPO staff to grow their Lean technical and consultating skills. May also provide training during the on-boarding stages for newly hired colleagues.

· Performs other duties and responsibilities as assigned.



Requires demonstrated experience in managing improvement projects or teams either in improvement projects or operations that is typically acquired with 3-6 years of related work experience and 1-2 years in a dedicated Lean role.

Preferred: Master’s degree in Business, Health Administration or related field from an accredited college or university. Lean certification.

Prior management experience; healthcare industry experience and / or consulting or project management experience strongly preferred.

Skills / Knowledge / Experience:


· Highly respected team player/learner. Possesses a strong desire and ability to rapidly learn and apply the principles of a Lean enterprise.

· Knowledge of and experience successfully training and implementing Lean tools and concepts, such as:

o Structured problem solving approaches such as A3 thinking

o Kaizen Events

o Value Stream Mapping

o Lean technical concepts such as 5S, quality, Flow, and visual systems.

o More advanced lean technical concepts such as: Level loading, Pull, Mistake-Proofing and Rapid Changeover

· Demonstrated skills in consulting, group process facilitation, whole system design, negotiation, change management & conflict resolution.

· Strong communication skills (verbal, written and listening) with ability to interact effectively across the organization, especially in situations requiring instructing, persuading, negotiating, resolving conflict, consulting and advising. Must be comfortable speaking in public and to various audiences.

· Skilled in teaching improvement concepts and principles to diverse audiences from senior management to frontline staff.

· A demonstrated track record of successfully working with and motivating diverse work teams, preferably including physicians.

· Excellent project management skills including project time, and scope.

· Able to read & interpret data; translates data into meaningful information and uses data to shape work at both the department and enterprise level; possesses strong analytical and critical thinking skills.

· Able to perform complex tasks, prioritize multiple projects, and work under pressue to meet deadlines in a fast-paced environment.

· Highly proficient in all applications of Microsoft Office, with an emphasis on Excel, Powerpoint, Visio, Word and Outlook.


· Ability to coach leaders on leader standard work.

· Understanding of healthcare industry & terminology.

Organization: California Pacific Medical Center

Employee Status: Regular

Employee Referral Bonus: No

Benefits: Yes

Position Status: Exempt

Union: No

Job Shift: Day

Shift Hours: 8 Hour Shift

Days of the Week Scheduled: Monday-Friday

Weekend Requirements: None

Schedule: Full Time

Hrs Per 2wk Pay Period: 80

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.