Sutter Health CBX Operator I - Part Time - Includes Weekends in Sunnyvale, California

Position Overview:

Job Summary:

Under general supervision, operates multi-line telephone switchboard to relay incoming, outgoing and interoffice calls. Assists with emergency communications according to policy and procedure, performs miscellaneous communication and clerical duties as assigned.

Principal Accountabilities:

  • Answers multi-line switchboard telephone, transfer calls and provide general information

  • Process calls in a polite, patient, compassionate & professional manner, speaking clearly not rushed with a pleasant phone personality

  • Determines customer needs and be able to handle high call volume in a timely matter

  • Answers callers questions and refers them to the appropriate departments

  • Locates on call physicians or administrator with clinic/offices are closed.

  • Takes accurate and complete messages for staff members

  • Operates the page/beeper system as required

  • Maintains pagers for staff members

  • Performs miscellaneous communication s and clerical duties as needed

  • Reports telephone problems immediately to appropriate supervisor or manager.

  • Follows the commitment to excellence and treats patients, families, visitors and each other with courtesy, dignity, respect and professionalism

Qualifications:

REQUIRED : high school diploma or equivalent.

PREFERRED:

six (6) months experience prior experience as an operator at a high volume location. 1 year customer service experience either in person or on the phone. Knowledge of Amcom CBX Attendant Console or similar console

Skills:

  • Excellent verbal skills are required in order to converse and relay information effectively and to understand orders given under emergency conditions

  • Excellent written communication skills.

  • Clerical perception is required to accurately and quickly recognize names and avoid errors in recording, paging and record keeping

  • Excellent telephone skills and etiquette

  • Ability to type 35 wpm

  • Active listening and hearing skills

  • Ability to understand accents and difficult to understand voices and speech patterns

  • Basic Microsoft Excel and Word literacy

  • Able to perform multiple tasks with frequent interruptions and prioritize independently

  • Ability to maintain composure during challenging interpersonal interactions

  • Ability to work with others in a flexible and cooperative manner

  • Ability to asses problems and resolve or escalate to appropriate team to resolve

  • Ability to sit for long periods of time.

  • Bilingual in one other language is desired for this role to better serve the community and patient population, preferred.

Special Requirements: Flexibility to be able to cover all shifts which may include weekends, holidays and after hours.

Organization: Palo Alto Medical Foundation

Employee Status: Regular

Benefits: Yes

Position Status: Non-Exempt

Union: No

Job Shift: Variable

Shift Hours: 8 Hour Shift

Days of the Week Scheduled: Varied Days

Weekend Requirements: Every Weekend

Schedule: Part Time

Hrs Per 2wk Pay Period: 48

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.